BotLatch license terms.

BotLatch Commercial Software License Agreement Effective Date: August 29, 2026 1. Parties and acceptance This BotLatch Commercial Software License Agreement (the "Agreement") is between unQbd Inc., 581 N Park Ave #4201, Apopka, Florida 32704, USA ("unQbd"), and the person or legal entity that purchases a BotLatch license ("Customer"). By accepting this Agreement at checkout, purchasing, downloading, installing, or using BotLatch, Customer agrees to this Agreement. A person accepting for an entity represents that the person has authority to bind that entity. If Customer does not agree, Customer must not purchase, install, or use BotLatch. "Software" means the BotLatch application, widget, documentation, updates, and release materials supplied by unQbd. "Installation" means one concurrently active, self-hosted BotLatch deployment controlled by Customer, backed by one application data store and one local owner account. Non-running backup copies do not count as additional Installations. 2. License grant and installation limit Subject to payment and this Agreement, unQbd grants Customer a limited, non-exclusive, non-sublicensable, and non-transferable license to install and operate the Software for Customer's internal business purposes on one active Installation at a time. Customer may move the Installation to replacement infrastructure after discontinuing the prior active Installation and completing any required license activation. The Installation may contain unlimited client and bot records. Customer may operate BotLatch chat widgets and revocable client reports for Customer's own business and for Customer's clients. That permitted operation is not a sublicense and does not permit Customer to give a third party the Software, administrative access for operating an independent BotLatch service, or a right to download, copy, or resell BotLatch. 3. Subscription, renewal, cancellation, and continued use The purchase is an automatically renewing annual subscription at the price and billing interval shown at checkout. Unless Customer cancels through the billing management experience provided by Link or Stripe before renewal, the subscription renews for another annual term. During a paid subscription term, Customer may use the current eligible Software on the licensed Installation and receives access to eligible downloads, updates, and product support. Cancellation takes effect at the end of the paid term. After an unrefunded paid term expires, Customer may continue running the last Software version obtained during that term on the same activated Installation. Downloads, updates, support, and new activations stop until the subscription is renewed. This continued-use right does not apply after a full refund, chargeback, or termination for breach. 4. Restrictions Except where applicable law does not allow the restriction, Customer must not: - publish, distribute, rent, lease, lend, sell, sublicense, or transfer the Software or any license or delivery credential; - offer BotLatch itself, its administrative interface, or a rebranded copy as a hosted or managed software product for third parties; - copy the Software except for reasonable non-running backup and disaster recovery copies; - modify, translate, or create derivative works from the Software; - reverse engineer, decompile, disassemble, or attempt to derive source code or non-public protocols from the Software; - bypass or interfere with activation, authentication, authorization, origin controls, rate limits, or other security or licensing controls; - remove or alter copyright, trademark, attribution, or proprietary notices; or - use the Software unlawfully, to violate third-party rights, or to transmit malware or abusive content. 5. Ownership and third-party software The Software is licensed, not sold. unQbd and its licensors retain all right, title, and interest in BotLatch, including software, design, documentation, trademarks, and improvements. Customer retains ownership of Customer's own data, configurations, and content. Third-party components remain governed by the licenses identified in THIRD_PARTY_NOTICES.md and the packaged third-party license notices. If Customer voluntarily provides suggestions or feedback, Customer grants unQbd a perpetual, worldwide, royalty-free right to use that feedback without identifying Customer or disclosing Customer confidential information. 6. Customer responsibilities Customer is responsible for lawful use of the Software, authorization from its clients, server and Docker security, TLS, firewalls, backups, recovery tests, allowed origins, local owner credentials, n8n workflows, downstream providers, and all notices, consent, retention settings, and deletion practices required for visitor and client data. Customer must protect license keys, delivery links, report links, credentials, and backups and must promptly address unauthorized access under Customer's control. Customer decides which messages and other data its Installation sends to n8n and downstream services. Customer is responsible for those services and their terms, availability, security, and data practices. BotLatch is independent from n8n and is not affiliated with or endorsed by n8n. 7. Data, accounts, and privacy BotLatch.com is a public storefront and license-delivery service, not a centralized customer-account system. Customer does not create a BotLatch.com owner account. After installation, Customer creates the single local owner account at the Installation's /setup route. Additional owner registration then closes. Chat visitors do not create accounts. In a normal self-hosted deployment, visitor chat traffic and message content remain on Customer-controlled infrastructure and the services Customer connects to it. unQbd does not receive that traffic or those messages. License activation sends the license key, Installation name, and activation identifier to BotLatch.com. Purchase and delivery records are processed as described in the BotLatch Privacy Notice at https://botlatch.com/privacy. 8. Payment and refunds For eligible purchases, the Stripe Managed Payments checkout identifies Link as merchant of record. The payment terms presented at checkout govern payment processing, tax, receipts, subscription transaction support, and order management. This Agreement governs the Software license and product support. If those terms conflict, the checkout terms control the payment transaction and this Agreement controls the Software license, to the extent allowed by law. The BotLatch 30-day refund policy at https://botlatch.com/refunds applies to the documented supported-deployment boundary. Any non-waivable right or more favorable remedy required by applicable law or granted by the merchant of record also applies. A full refund or successful chargeback terminates this license. Customer must stop using and delete the Software and all copies. The Software does not use a remote kill switch solely to stop an already-running Installation after a refund, but that technical behavior does not continue the license. 9. Support Product support is incidental to and included with the Software license; it is not sold separately. Support is limited to the scope included as docs/SUPPORT_BOUNDARY.md in the release. It does not include custom development, managed hosting, n8n workflow operation, downstream services, legal advice, or compliance certification. Customer may contact support@botlatch.com. unQbd targets an initial response within two U.S. business days, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. This is a response target, not a service-level guarantee or a guaranteed resolution time. 10. Limited warranty For 30 days after the initial purchase, unQbd warrants that an unmodified supported release will materially perform the documented quick-start workflow when used within the published supported-deployment boundary. Customer must notify unQbd during that period and provide the safe diagnostics reasonably requested in the documentation. Customer's exclusive remedy and unQbd's entire obligation for breach of this limited warranty is, at unQbd's option, reasonable efforts to correct or work around the reproducible defect or a refund under the refund policy. This limited warranty does not cover Customer infrastructure, custom modifications, n8n workflows, downstream services, unsupported environments, misuse, or events outside unQbd's reasonable control. 11. Disclaimers EXCEPT FOR THE LIMITED WARRANTY ABOVE AND RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED, THE SOFTWARE, DOCUMENTATION, SUPPORT, AND RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." UNQBD DISCLAIMS ALL OTHER EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. UNQBD DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE AGAINST EVERY THREAT, OR SUITABLE FOR ANY PARTICULAR LEGAL OR COMPLIANCE REQUIREMENT, OR THAT IT WILL PRODUCE ANY PARTICULAR BUSINESS RESULT. 12. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNQBD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SOFTWARE OR THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNQBD'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SOFTWARE OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNTS PAID FOR BOTLATCH IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW OR TO GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH A LIMITATION IS UNENFORCEABLE. 13. Indemnification To the extent permitted by law, Customer will defend, indemnify, and hold harmless unQbd and its affiliates, officers, directors, employees, contractors, and licensors from claims, liabilities, damages, losses, and reasonable costs, including attorneys' fees, arising from Customer's data or content, Customer's operation or misuse of the Software, Customer's clients or downstream services, Customer's violation of this Agreement or law, or Customer's violation of a third party's rights. unQbd will provide reasonable notice and cooperation, and Customer may not settle a claim in a way that admits fault by or imposes an obligation on unQbd without unQbd's written consent. 14. Term and termination This Agreement begins when Customer first accepts it and continues while Customer possesses or uses the Software. unQbd may suspend downloads, support, or activation, or terminate this Agreement, if Customer materially breaches it and does not cure the breach within 10 days after notice. unQbd may act immediately for unlawful activity, infringement, fraud, chargeback, compromise of a license or delivery credential, or a material threat to the Software, unQbd, or third parties. On termination, all rights under this Agreement end and Customer must stop using and delete the Software and all copies. Subscription cancellation without refund or breach is governed by Section 3 instead. Sections concerning ownership, restrictions, payment obligations, disclaimers, liability, indemnification, disputes, and miscellaneous terms survive as their nature requires. 15. Export controls and sanctions Customer will comply with applicable export-control and sanctions laws and will not export, re-export, access, or use the Software where prohibited. Customer represents that Customer is not located in, ordinarily resident in, or organized under the laws of a comprehensively sanctioned jurisdiction and is not on an applicable restricted-party list. 16. Dispute resolution; arbitration; class waiver Before filing a claim, either party must send a written notice describing the dispute and allow 30 days for informal resolution. Notices to unQbd must follow Section 18. EXCEPT WHERE PROHIBITED BY LAW, DISPUTES WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Arbitration will be administered by a recognized arbitration provider under the consumer or commercial rules applicable to the dispute. Either party may bring an eligible individual claim in small claims court. Unless the parties agree otherwise or applicable arbitration rules require otherwise, an in-person arbitration hearing will take place in Orange County, Florida, or by video or teleconference if permitted. For a claim that may proceed in court, including small claims or enforcement of an arbitration award, the exclusive jurisdiction and venue are the state and federal courts located in Orange County, Florida, and each party consents to personal jurisdiction there. This section survives termination. 17. Miscellaneous Florida law governs this Agreement without regard to conflict-of-laws rules, except where local law requires otherwise for non-waivable consumer rights. Any claim arising out of or related to this Agreement must be filed within one year after it accrues unless a longer period is required by law. Neither party is liable for delay or failure caused by events beyond its reasonable control. Customer may not assign this Agreement without unQbd's written consent. unQbd may assign it in connection with a merger, reorganization, sale of assets, or by operation of law. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. This Agreement, the checkout order terms, the Privacy Notice, the Refund Policy, and the third-party notices are the entire agreement about the Software and replace prior or contemporaneous statements on that subject. A purchase order or other Customer form does not modify this Agreement. A change is effective only if accepted by Customer at checkout or renewal, required by law with appropriate notice, or signed by authorized representatives of both parties. 18. Contact and notices Product-support requests and legal notices to unQbd must be sent to support@botlatch.com. A legal notice must use the subject "BotLatch Legal Notice" and must also be mailed to unQbd Inc., 581 N Park Ave #4201, Apopka, Florida 32704, USA. unQbd may send notices electronically to the email address associated with Customer's purchase. Customer is responsible for keeping that address current through the Link or Stripe order-management experience or by contacting support. No BotLatch.com account is required for notices. 19. Effective date and version These terms are effective August 29, 2026. Agreement version 1.0.