Focused on the BotLatch delivery path.

BotLatch support covers installation, BotLatch configuration, the documented n8n Chat Trigger contract, widget installation, report links, backups, upgrades, and confirmed BotLatch defects.

It does not include building or debugging the customer's workflow, maintaining their server, configuring unrelated providers, custom development, or on-call management.

Safe diagnostics

Include the BotLatch version, Docker status, timestamp, public bot ID, HTTP status, and a redacted error. Never send a webhook URL, license key, report token, transcript, message body, database, or data-protection key.

BotLatch product support

For license, delivery, installation, or product help, email support@botlatch.com. Include the order number and the safe diagnostics above so the issue can be reproduced without customer data.

Managed Payments support

Stripe acts as merchant of record for eligible Managed Payments transactions. Checkout and receipts present the purchase as Sold through Link. Use Link support for payment, receipt, subscription, and transaction questions. BotLatch support remains responsible for the Software license and product support.